The British Academy for Training and Development offers this training program titled “Developing Work Methods and Improving Work procedures and Team Processes”, which equips participants to analyze, redesign, and standardize team workflows so work becomes faster, simpler, and more reliable. Using practical tools from lean operations, service design, and quality management.

Learners will map current processes, identify waste and bottlenecks, and rebuild procedures as clear, auditable SOPs with defined roles and controls. The program emphasizes measurable performance—setting the right KPIs/SLAs, building lightweight dashboards, and running continuous-improvement cycles—while improving handoffs across teams and preparing processes for digital enablement and selective automation.

Who Should Attend?

·       Operations and process improvement professionals

·       Team leaders, supervisors, and project managers

·       HR/L&D and quality assurance specialists

·       Anyone tasked with standardizing or scaling team workflows

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

·       Map end-to-end processes and identify waste and constraints

·       Redesign work methods using lean and service-design techniques

·       Standardize procedures with clear SOPs, roles, and controls

·       Define KPIs/SLAs and build lightweight performance dashboards

·       Improve cross-team handoffs and reduce errors/rework

·       Apply root-cause problem-solving (5 Whys, Fishbone, A3)

·       Facilitate retrospectives and continuous-improvement cycles (PDCA)

·       Embed knowledge management and version control for procedures

·       Assess risks/compliance impacts and implement controls

·       Purpose, Scope & Problem Definition

o   Define business need, customers, and outcomes; align with strategy.

o   Draft problem statements (current vs. desired performance).

o   Bound the scope and interfaces with other teams.

o   Practical training: Write a brief charter (goal, scope, success metrics, risks).

·       Process Mapping & Current-State Diagnosis

o   Map processes with SIPOC, swimlanes, and value-stream basics.

o   Identify bottlenecks, rework loops, and failure points.

o   Prioritize issues with impact/effort and quick-win filters.

o   Practical training: Produce a current-state map.

·       Measurement & Baseline Data

o   Select KPIs: quality, time, cost, throughput, satisfaction.

o   Time studies, sampling, and data integrity checks.

o   Visualize baselines; set targets and control limits.

o   Practical training: Build a baseline KPI sheet from a process sample.

·       Work-Method Redesign (Future State)

o   Redesign steps for value; simplify, combine, eliminate.

o   Standard work: sequence, timing, and expected outcomes.

o   Handoff rules and buffers; service-level thinking.

o   Practical training: Draw a future-state map with measurable improvements.

·       SOPs & Work Instructions

o   SOP structure: purpose, scope, roles, steps, controls, records.

o   Usability: clarity, screenshots, checklists, numbering, hyperlinks.

o   Governance: versioning, approvals, periodic review.

·       Roles, Responsibilities & Handoffs (RACI)

o   Define ownership, decision rights, and segregation of duties.

o   Standardize handoff templates; reduce back-and-forth.

o   Interface agreements across teams/vendors.

·       Performance Management: KPIs, SLAs & Daily Control

o   Translate goals into team-level KPIs and SLAs.

o   Early-warning indicators and tiered escalation.

o   Daily/weekly operating routines (huddles, boards).

·       Root-Cause Problem Solving

o   5 Whys, Fishbone (Ishikawa), Pareto analysis, A3 thinking.

o   Validate causes with data; define countermeasures.

o   Acceptance criteria and verification of effectiveness.

·       Risk, Compliance & Quality Controls (CAPA)

o   Map regulatory/compliance requirements to procedures.

o   Control points, sampling, audits, and error-proof tests.

o   Non-conformity handling and CAPA cycles.

·       Digital Enablement & Automation Readiness

o   Spot automation candidates (forms, RPA, workflow tools).

o   Data quality, permissions, audit trails, and change control.

·       Collaboration, Retrospectives & Continuous Improvement

o   Psychological safety and facilitation basics.

o   Retrospective formats (Start/Stop/Continue, 4Ls) and cadence.

o   CI backlog, owners, and 30/60/90-day horizons.

·       Change Management & Rollout

o   Stakeholder mapping; communications and training plans.

o   Pilots, phased rollouts, benefits tracking, reinforcement.

o   Preventing drift; audits and refresh cycles.

o   Practical training: Draft a rollout plan with training assets and success metrics.