The Technical Service Training (Siemens Healthineers), offered by the British Academy for Training and Development, is designed for professionals in the medical device and healthcare industries. This course provides in-depth knowledge and practical skills needed to perform maintenance, troubleshooting, and servicing of Siemens Healthineers' medical equipment. Siemens Healthineers is a global leader in medical technology, and this training program equips participants with the necessary skills to work with their advanced systems. The training program emphasizes hands-on experience, technical support, and optimal device functionality, ensuring healthcare professionals can deliver superior patient care while maintaining equipment reliability and safety.

Who Should Attend?

• Biomedical engineers and technicians working with Siemens Healthineers' medical equipment.
• Healthcare professionals involved in the installation, maintenance, and troubleshooting of medical devices.
• Technicians responsible for servicing Siemens Healthineers' devices in hospitals, clinics, and medical centers.
• Individuals looking to specialize in the technical service of Siemens medical technologies.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand the operation and structure of Siemens Healthineers' medical devices.
• Perform preventive maintenance and troubleshooting on Siemens Healthineers equipment.
• Diagnose and resolve issues with Siemens systems to ensure optimal functionality.
• Safely and efficiently install, configure, and update Siemens Healthineers' medical equipment.
• Follow Siemens-specific safety guidelines and industry standards during maintenance and service.

• Overview of Siemens Healthineers’ Product Line
  • Introduction to Siemens Healthineers’ range of medical equipment.
  • Types of medical devices, including imaging, diagnostic, and laboratory equipment.
  • Key features and applications of Siemens Healthineers' products in clinical settings.
• Understanding Siemens Healthineers' Service Models
  • The importance of service and technical support in healthcare.
  • Siemens' service and maintenance models for different equipment types.
  • Customer service and operational support principles.

• Safety Protocols for Siemens Healthineers Devices
  • Review of safety regulations for handling medical devices.
  • How to safely manage electrical and mechanical hazards in medical equipment.
  • Understanding the risks and mitigation strategies specific to Siemens products.
• Industry Standards and Compliance
  • Overview of international standards and certifications (ISO, IEC).
  • Compliance requirements for Siemens Healthineers' equipment.
  • How to ensure regulatory compliance during servicing and maintenance.

• Introduction to Diagnostic Tools
  • Key diagnostic tools for Siemens Healthineers' equipment.
  • How to use Siemens-provided software for diagnostics.
  • Common error codes and their meanings in Siemens equipment.
• Basic Troubleshooting Techniques
  • Troubleshooting basic issues in Siemens equipment.
  • Identifying hardware and software problems.
  • Analyzing error reports and resolving basic faults.

• Overview of Siemens Imaging Systems
  • Introduction to Siemens CT and MRI machines.
  • Key components and functions of Siemens imaging systems.
  • How imaging systems improve diagnostic capabilities in healthcare.
• Preventive Maintenance and Troubleshooting of Imaging Equipment
  • Routine maintenance tasks for Siemens CT and MRI machines.
  • Troubleshooting common issues such as image distortion or system crashes.
  • Calibration techniques to ensure optimal image quality.

• Introduction to Siemens Ultrasound Systems
  • Overview of Siemens ultrasound systems and their clinical applications.
  • Key features and functionalities of ultrasound devices.
  • Understanding the role of ultrasound in patient diagnosis.
• Maintenance and Troubleshooting of Ultrasound Devices
  • Preventive maintenance steps for Siemens ultrasound systems.
  • Diagnosing and resolving issues such as poor image quality or probe malfunctions.
  • How to perform software updates and firmware upgrades.

• Overview of Siemens Laboratory Equipment
  • Introduction to diagnostic and laboratory systems by Siemens.
  • Understanding laboratory equipment’s role in patient diagnostics.
  • How to integrate laboratory devices with hospital IT systems.
• Troubleshooting and Calibration for Laboratory Equipment
  • Common troubleshooting techniques for laboratory devices.
  • Routine calibration procedures for diagnostic instruments.
  • Best practices for ensuring accuracy and precision in laboratory equipment.

• Service Reporting and Documentation
  • Importance of maintaining accurate service records.
  • How to document equipment performance and repairs.
  • Utilizing Siemens’ service management software for tracking and reporting.
• Service Planning and Scheduling
  • Developing a maintenance schedule for Siemens equipment.
  • Managing service contracts and customer communication.
  • How to plan for equipment downtime and prevent operational interruptions.

• Advanced Troubleshooting Techniques
  • Identifying complex issues within Siemens systems.
  • How to diagnose issues related to integration with hospital networks and IT systems.
  • Advanced diagnostic tools and procedures.
• System Integration and Network Configuration
  • Understanding how Siemens systems integrate with hospital IT infrastructures.
  • Configuring Siemens devices to communicate with hospital management systems.
  • Troubleshooting integration issues between Siemens devices and network platforms.

• Importance of Preventive Maintenance
  • Why preventive maintenance is crucial for medical device longevity.
  • Creating and implementing preventive maintenance schedules.
  • Identifying early signs of device failure and addressing them proactively.
• Executing Preventive Maintenance for Siemens Equipment
  • Step-by-step procedures for performing preventive maintenance on Siemens devices.
  • How to ensure all components of the equipment are working optimally.
  • Ensuring compliance with Siemens’ maintenance standards.

• Managing Software Updates and Upgrades
  • How to handle software and firmware upgrades for Siemens devices.
  • Managing system versions and their compatibility with existing equipment.
  • Best practices for keeping Siemens equipment updated and secure.
• Ensuring System Performance after Upgrades
  • Testing and troubleshooting after system upgrades.
  • Verifying equipment functionality and performance.
  • Addressing issues arising from software updates.

• Emergency Repairs Protocol
  • How to respond to emergency situations with Siemens equipment.
  • Key procedures for handling critical device failures.
  • Communicating effectively with healthcare teams during emergencies.
• Critical Failures in Siemens Systems
  • Identifying and addressing critical failures in Siemens devices.
  • Steps to perform quick repairs and minimize downtime.
  • Documenting and reporting critical failures for analysis and improvement.

• Providing Customer Support and Communication
  • Effective communication with customers (hospital staff and administrators).
  • How to explain technical issues and solutions to non-technical staff.
  • Managing customer expectations during repairs and maintenance.
• Customer Relationship Management
  • Building strong relationships with clients and hospital staff.
  • Ensuring customer satisfaction with service outcomes.
  • Following up after service to ensure equipment continues to perform well.