The British Academy for Training and Development offers a comprehensive Certified Quality Management Professional Course. Quality management really matters when it comes to the different operations of an organisation, which help it succeed, develop and grow. Quality management should take into consideration customers, stake-holder relationships, leadership of the organisation, etc. It comprises four components: quality planning, quality assurance, quality control, and quality improvement.

By getting trained at becoming a Certified Quality Management Professional, one acquires skills and opportunities, which will enhance his/her level of responsibility. The Quality Management training course empowers one with complete understanding of quality management and provides the necessary skill requirements to pursue one's career and be good at it in quality management. This course gives you an understanding of what are the expectations if you were or are acting as a quality manager. 

You will get the talents required to perform, relate to, and excel in the quality management professional roles.

Objectives: 

The major objective of this Certified Quality Management Professional Course are:

Understanding of what quality is about and what carrying out quality really means.The appropriate skill sets to undertake the quality related process or systems in the organisation through which they are working and successful completion of them.Well above basic capabilities in the event that one should need to operate at the certified quality management professional level and greater chances of success for any related certificationUnderstanding, confidence, and ability to utilise advanced quality tools and techniques to manage the quality processes of the organisation High awareness and knowledge of international standards of quality which would further open chances of opportunities in other organisations or in other industries aligned to the international standard.Represents the confidence and knowledge to train these other professionals on the knowledge and skills related to the processes and practices of quality managementThe viewpoint and appropriate skills for performing the routine internal audits on the quality tracking compliance with the standards/guidelines.
Confidence, with the skill sets/capabilities, to play a significant role resulting in enhancement in quality of delivery by an organization for successWho Should Attend?Senior members and managers of organisations who need to understand the significance of training employees on quality managementQuality team members eager to pursue quality-related roles within an organisation or beyondProject and programme managers and other related roles who would be interested in knowing about quality management as part of their overall responsibilitiesPolicymakers responsible for setting and framing guidelines and policies for the organisationInternal and external auditors who should be aware of all basic and important concepts of quality managementProfessionals aspiring to undertake a quality-related certificationAny other professional interested in knowing more about quality management at a professional levelHow will attendees benefit?

After completing the course attendees will gain numerous benefits:

Complete knowledge and information about quality management systems and processesDeveloped skills and understanding of quality management roles, thereby increasing opportunities for related roles in the organisation.Adequate knowledge and understanding of international standards and practices in quality management, hence increasing chances of opportunities outside one's current organisation.Increased confidence and understanding to train other professionals in quality management training.Increased abilities, skillset and capacities to perform internal audits for the organisation to identify gaps and implement needed corrective action in time.Improve understanding and knowledge about High-quality tools and techniques to be used in quality management procedures and processes.Adequate skill, confidence and experience to contribute to organisational growth through increased client satisfaction.Increase knowledge and experience to undertake any quality-related certificate and clear it successfully.

Module 1 – Quality Management Principles

• Customer focus

• Leadership

• People engagement

• Process approach

• Improvement

• Evidence-based decision making

• Relationship management

Module 2 – Quality Management Components

• Quality planning

• Quality assurance

• Quality control

• Quality improvement

Module 3 – Quality Management Tools

• Cause-and-effect diagrams

• Check sheets

• Control charts

• Histograms

• Pareto charts

• Scatter diagrams

• Stratification

Module 4 – Quality Management Professional Skills

• Communication and interpersonal skills

• Analytical/Problem-solving abilities

• Planning and project management skills

• Team leading capabilities

• Strategic approach to work

• Change management abilities

Module 5 – Roles and Responsibilities of Quality Management Professionals

• Establish quality procedures and standards

• Review and meet customer requirements

• Ensure processes meet international standards

• Explore ways to increase efficiency

• Set up and maintain controls and documentation processes

• Monitor performance and produce statistical reports

• Check the effectiveness of changes made

• Use relevant quality tools

• Train and manage quality experts

Module 6 – Advantages of Being a Quality Management Professional

• Professional exposure to various industries

• Learning management strategies and organisational operation

• Increased marketability, value to positioning

• Global opportunities

• Entrepreneurial options

Module 7 – Quality Management Challenges

• Extensive theory

• Extensive documentation

• Extensive rigidity

• Inadequate implication and communication

• Inadequate motivation

• Inadequate attention to customers

Module 8 – Steps to Quality Management System Implementation

• Check practicality to business

• Manage documentation effectively

• Ensure change management for continuous improvement

• Involve staff

• Motivate and communicate with stakeholders

• Check system suitability

• Focus on customer satisfaction