Target Audience of the Course:

• Employees working in the Customer Service department of companies and organizations.

• Employees in the Negotiation Management department of companies.

• Employees who deal with customers.

Course Objectives:

• Ability to identify behaviors and strategies that lead to success and use them effectively.

• Ability to convert theory into profitable skills.

• Recognizing the importance of having a structure in the preparation and planning phases.

• Understanding the key factors of global negotiations with international and cultural characteristics.

• Ability to identify and classify non-verbal behaviors, perform them, and use them to advantage.

• Academic interaction with other companies and organizations.

• Professional interaction with other negotiation teams.

• Provide participants with experience in contract drafting and distinguishing between complete and incomplete legal drafting.

• Familiarize participants with the latest developments and practices in contract drafting.

• Enable participants to achieve the intended goals of contract formulation.

• Study the most important negotiation methodologies.

• Learn the most critical areas of negotiation.

• Acquire strategies and techniques for negotiation management.

• Gain diverse negotiation experiences.

• Academic definition of negotiation management.

• Types of negotiation and various techniques.

• Mastering the most advanced negotiation strategies.

• In-depth study of the benefits of negotiation.

• Negotiation methods with clients.

• Negotiation theories.

• Key considerations in the negotiation process.

• Negotiation phases and tactics.

• Behaviors and techniques for success.

• Key factors in global, cultural, and international negotiation.

• Using negotiation skills to achieve tangible results.

• Effective listening skills.

• Meeting management skills and effective presentation skills.

• Problem analysis and decision-making skills.

• The role of non-verbal communication in negotiations.

• Common negotiation problems and how to handle them.

• Post-negotiation processes.

• Implementation and monitoring of negotiation outcomes.

• Negotiation evaluation.

• Introduction to negotiation skills and contract formulation and review techniques.

• Negotiation and the drafting of contractual relationships.

• Contract formation and design.

• International contracts.

• Contracts preceding the final contract.

• Contract implementation and management.

• Issues related to contract amendments during implementation.

• Contract documentation.

• Dispute resolution arising from commercial contracts.

• Case studies.