The British Academy for Training and Development offers a training program on Institutional Excellence (EFQM), aimed at individuals who wish to acquire significant skills in management excellence through the application of global standards used in Total Quality Management (TQM).

Most companies and business organizations have adopted the concept of Total Quality Management to achieve continuous improvement, after many years of focusing only on checking, monitoring, or ensuring quality. However, over the past few decades, many modern developments have occurred in the workplace, which have fundamentally increased the competitiveness of markets. This has led organizations to search for more effective methods and approaches to achieve the concept of continuous improvement and excellence. They no longer just aim to survive and maintain their position in the market but are now striving to achieve what is known as institutional performance excellence.

Introduction to Organizational Excellence

• Definition of Organizational Excellence
  • The Concept of Excellence and Its Importance to Organizations
  • The Economic and Social Benefits of Excellence
• EFQM Model
  • History and Development of the EFQM Model
  • Main Components of the Model: Criteria and Basic Elements

Essential Criteria of the EFQM Model

• Leadership
  • The Role of Leadership in Achieving Excellence
  • Characteristics of Distinguished Leaders
• Organizational Strategy
  • How to Develop a Strategy in Line with Excellence Criteria
  • The Role of Strategic Planning in Achieving Goals

People and Resources

• Employee Engagement
  • Strategies for Motivating and Engaging Employees
  • The Importance of Organizational Culture in Excellence
• Resource Management
  • How to Use Resources Effectively to Achieve Excellence
  • Knowledge and Innovation Management

Processes and Results

• Operations Management
  • Improving Processes to Ensure Quality and Effectiveness
  • Tools and Methods for Process Improvement (such as Six Sigma and Lean)
• Measuring Results
  • How to Measure Organizational Performance Based on EFQM Criteria
  • Analyzing Results and Using them in Decision-Making

Achieving Sustainability and Continuous Improvement

• Continuous Improvement
  • Strategies for Adapting to Changes and Developing Performance
  • The Importance of Learning from Mistakes and the Experiences of Others
• Achieving Sustainability
  • The Concept of Sustainability in the Context of Organizational Excellence
  • How Sustainability Affects Organizational Performance