Who Should Attend?

• Lawyers and legal consultants specializing in disputes and claims management.
• Human resources managers in companies and institutions.
• Executives and project managers in large corporations.
• Employees in legal departments dealing with dispute and claim cases.
• Individuals interested in expanding their knowledge of dispute management and resolution.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand dispute management and resolution methods in various work environments.
• Acquire the tools necessary to assess and submit claims legally.
• Develop effective negotiation skills to resolve disputes.
• Learn how to apply mediation and arbitration mechanisms in dispute resolution.
• Empower participants to manage contract and agreement-related claims professionally.

• Nature and Types of Disputes

  • Fundamental differences between disputes and claims.

  • Contractual disputes vs. execution disputes.

  • Administrative, commercial, and financial disputes.

• General Framework of Contractual Claims

  • When a claim arises and when it escalates into a dispute.

  • Regulatory requirements for claim acceptance.

  • Relationship between contract terms and the submitted claim.

• Drafting Technical and Financial Claims

  • Components of precise technical claims.

  • Preparing financial claims and attachments.

  • Linking the reasons for the claim to supporting documentation.

• Documentation of Claims According to Institutional Guidelines

  • Types of supporting documents for a claim.

  • Chronology of documents and event dates.

  • Recording correspondence, reservations, and technical reports.

• Causes of Disputes in Contracts and Projects

  • Ambiguity or conflicting contract provisions.

  • Delays in execution or unclear technical scope.

  • Price changes or unforeseen events.

• Classification of Disputes and Legal Implications

  • Negotiable disputes vs. judicial disputes.

  • Temporal and financial consequences of disputes.

  • The relationship between disputes and institutional reputation.

• Amicable Means of Dispute Resolution

  • Direct negotiation between parties.

  • Mediation and voluntary arbitration.

  • Preparing memoranda of understanding and interim settlement solutions.

• Formal Procedures for Dispute Resolution

  • Resorting to institutional or ad hoc arbitration.

  • Stages of litigation in contractual disputes.

  • Enforcement of arbitral or judicial rulings.

• Building an Internal Claims Management System

  • Establishing an internal claims and disputes committee.

  • Procedures for receiving and reviewing claims.

  • Internal escalation rules for claims.

• Governance and Risk in Dispute Management

  • Managing risks arising from claims.

  • Assessing the financial and legal impact of a dispute.

  • Recording disputes within institutional governance systems.