The British Academy for Training and Development offers a training course in quality in government institutions and how to spread this culture at all levels, starting with the concept of final quality and ending with total quality, by preparing a complete curriculum by the Academy in accordance with European standards.

Given the fundamental difference in the nature of governmental organizations from other institutions, it is necessary to review and analyze the quality and performance system that distinguishes public institutions from other institutions, which is what this course aims for, which will address the applications of quality in various public institutions, with a briefing on total quality and its activation in services. Public by governments that aim to increase productivity, reduce bureaucracy and meet the needs of customers.

Who should attend? 

• Business managers in public and government institutions.
• Everyone works in state institutions.
• Office managers.
• Anyone who needs this course and wants to develop his skills and experience.

How attendees will benefit? 

After completion of the course, delegates will be able to: 

• Raising awareness of the concept of total quality management for employees within government institutions
• Recognize how the elements of total quality management are practiced and applied within government institutions.
• Identifying the obstacles facing government institutions in their quest to achieve a total quality management system.
• Identifying differences and distinctions in government institutions.
• Building models for specialized quality management in government institutions.

• The concept of total quality management.
• Elements of total quality management.
• Collective contribution and work teams.
• Building a plan for continuous improvement in the organization.
• Overcoming the obstacles that hinder the achievement of total quality in government institutions.
• Leadership.
• Strategic Planning.
• Data and information management.
• Operations Management.
• Human Resource Management.
• Quality management in the education sector.
• Quality management in the tourism sector.
• Quality management in the banking sector.
• Quality management in the media sector.
• Health quality management.
• The importance of quality in government institutions.
• Experiences of some government institutions in quality.