Different companies compete in one sector to improve the quality of their products from the study of the satisfaction of their customers and the satisfaction of customers of competitors, and remains to determine the quality of the product of the task of the management team and the team of total quality control, which must coordinate with workers and employees and management on the one hand, and management and customers on the other hand, In order to reach a high-quality product. 

The British Academy for Training and Development holds a training course in total quality control based on its interest in customer satisfaction and its desire to improve quality in order to reach high quality products in various sectors. Customer satisfaction is the first criterion by which the total quality is controlled and the label is high or low quality. 

Who should attend? 

•  Executive Directors. 
• Managers of Total Quality Departments. 
• Responsible for improving and developing work. 
• employees of projects and Research & Development centers 
• specialists in quality and performance excellence 
• specialists in occupational safety, health and environment 
• interested and students in the field of quality. 
• Anyone who wish to study quality systems and standards in order to improve production methods. 
• Those wishing to develop their capabilities in this field.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Determine the overall quality standards from the point of view of customers. 
• Determining the overall quality standards from the point of view of management and producers. 
• Determining the overall quality standards from the point of view of the personnel working to raise their loyalty. 
• Ability to study and develop methods of work. 
• Ability to monitor and follow up work to identify gaps and avoid them. 
• Identify basic concepts of quality and total quality management 
• TQC and the dissemination of a culture of change 
• TQC as an input to develop the competitive advantage of economic institutions and concepts of institutional excellence 
• Total Quality Management and Continuous Improvement (Kaizen) 
• Provide participants with the necessary skills and tools to implement the concept of TQC. 

• Basic concepts of quality.
• Principles and importance of quality.
• Quality infrastructure.
• Quality dimensions (products - services).
• Quality control.
• Quality assurance.
• Quality Management System.
• Total Quality Management.
• Quality costs.
• Sampling techniques.
• International Standard ISO 9001/2015 (Quality Management System).
• Statistical methods of quality control
• Kaizen methodology for improving quality.
• Six Sigma methodology for quality improvement
• Standards of Institutional Excellence according to the European Model (EFQM).
• Interpretation of quality control data.
• Graphical and statistical methods of quality control data.
• Levey–Jennings chart.
• The control charts.
• Quality control and international quality standard ISO.
• Working as a team to improve quality.
• Quality application requirements.
• Quality dimensions in accordance with international standards.
• ISO 9001 Quality Management System requirements.
• ISO 13485 Quality Management System.
• Satisfying customers’ quality requirements.
• Complying with regulations.
• Meeting environmental objectives.
• European Excellence Model EFQM.
• Quality Management.
• Environmental Management.
• Risk Management.
• Social Responsibility.
• Quality planning.
• Customer stakeholder requirements.
• Measuring performance.
• Process improvement.
• Management systems.
• Leading enterprise performance measurement.
• Leading business process excellence.
• Leading strategic change and improvement.
• New trends in quality standards.
• Practical applications and discussions.