Companies and brand owners understand that customers’ enjoyment or suffering in their experience with a product or service is critical to maintaining the growth and profitability of the company and the ability to retain and satisfy customers. This course focuses on developing and implementing customer experience management strategies, measurement, and implementation. The course provides a deeper understanding of the fundamentals of customer experience management. And directing participants towards the right path to become specialists in customer experience management and address one of the fastest growing needs in large and modern companies.
In simple terms, the customer experience is the customer’s rational, physical, emotional awareness and psychological interaction with any part of the company, its services and products. company.
Who Should Attend?
Knowledge and Benefits:
After completing the program, participants will be able to master the following:
Note / Price varies according to the selected city
A course on modern trends in marketing theory and practice
2024-12-09
2025-03-10
2025-06-09
2025-09-08