The British Academy for Training and Development offers the Business Process Improvement & Process Mapping course to help professionals optimise workflows and enhance organisational efficiency. The deepest knowledge of business processes with their impact on performance is provided in this course, focusing on the basics of process mapping to visualise workflows and recognise bottlenecks. Attendees will look at different techniques of business process improvement to streamline operations and reduce costs. The course will also cover problem solving frameworks and root cause analysis to effectively address inefficiencies. Moreover, technology has a key role to play in managing business processes: teaching attendees on how to automate workflows while aligning the solutions with business goals. Most importantly, performance monitoring and building metrics assure sustainable improvement and quality assurance in the process. Business Process Improvement & Process Mapping course will show you how to do this collaboratively, gaining buy-in from those directly and indirectly affected by the process.

Objectives: 

The objectives of business process improvement course are: 

1. Understand Business Processes: 

In this programme, trainees will learn about understanding business processes and their contributions to organisational performance. The attendees will discover the connections between the different processes and how they can be managed effectively to achieve strategic business goals. This gives attendees a foundational understanding that will enable them to appreciate the importance of processes in overall success for the enterprise.

2. Expert in Process Mapping Techniques

The attendees will be exposed to process mapping techniques and learn how to create clear visual representations of workflows. This creates a sense of understanding to be able to clearly see inefficiencies, and other areas that need to be improved for streamlined operations. This is a more focused approach that allows them to implement effective communications of complex workflows to other stakeholders.

3. Inculcate Business Process Improvement Initiatives

The training programme will be mainly focused on business process improvement initiatives for optimising workflows, eliminating inefficiencies, wastefulness, and productivity enhancement. One will come to know how to apply this learning to develop cascading continuous improvement pathways that lead to long-term efficiency and business success.

4. Apply Root Cause Analysis

One of the significant learning areas of this course will be root cause analysis. Attendees will be trained to be able to undertake investigations on the real sources of inefficiency and process problems. They will also learn structured problem-solving approaches whereby they can understand and address operational difficulties making informed decisions on how processes can be improved.

Who should attend?

1. Owners, managers, project teams and business analysts of small, medium and large-sized enterprises and public sector organisations.

2. Project leaders and individuals involved in improving the effectiveness of business processes

3. Quality Managers, Quality Engineers, Business Process Owners, Process Improvement Managers,

4. System implementers, Management representatives, System coordinators, Change managers, and Improvement teams.

How will attendees benefit?

After completing the programme attendees have following benefits:

1. Attendees will understand business process management concepts in detail and the significance of efficient processes to organisational success. They will learn how to create and analyse process maps to visualise workflows and identify inefficiencies. 

2. Attendees will be provided with business process improvement strategies that will help them optimize workflows, reduce waste, and improve overall productivity and thus long-term operational efficiency.

3. It will improve problem-solving skills according to root cause analysis, which helps find out the real causes of problems due to inefficiencies, so that future decisions can be made about the operational issue. 

4. Attendees will learn how to integrate technology into business processes, thereby improving workflow efficiency and helping processes higher up the corporate goal chain, thus achieving competitive advantage in a digital landscape.

5. They will learn to develop and apply performance metrics for measurement and monitoring of process performance that will thus ensure sustained improvement and continuous organisational growth.

Understand Business Processes

• Gain a thorough understanding of how business processes drive organisational performance.

• Learn the key elements that make up a business process and how they interconnect.

• Explore the importance of efficient processes in achieving strategic goals and operational success.

Master Process Mapping Techniques

• Learn various tools and techniques to create clear, accurate process maps.

• Understand how to visualise workflows to identify inefficiencies, redundancies, and bottlenecks.

• Develop the ability to communicate process flows clearly to stakeholders and teams.

Implement Business Process Improvement Strategies

• Learn methods such as Lean and Six Sigma for improving business processes.

• Apply these methodologies to streamline workflows, reduce waste, and enhance productivity.

• Develop the skills to create actionable plans for continuous process improvement.

Re-engineering Methodology

• The need for re-engineering

• Determining what re-engineering is and is not

• Patterns of re-design

• Reengineering

• Simplification

• Value-added analysis

• Gaps and disconnects

Solve Problems with Root Cause Analysis

• Understand the principles of root cause analysis to identify the underlying causes of process inefficiencies.

• Learn to apply structured problem-solving techniques to resolve operational challenges.

• Enhance your ability to address complex issues and improve decision-making in process management.

Utilise Technology for Process Optimisation

• Learn how to integrate automation tools to improve process efficiency and accuracy.

• Understand how technology can help in aligning business processes with organisational objectives.

• Explore the role of software solutions in optimising workflows and supporting process improvement initiatives.

Measure and Monitor Process Performance

• Develop performance metrics and key performance indicators (KPIs) to evaluate process effectiveness.

• Learn how to monitor processes regularly to ensure continuous improvement and consistency.

• Gain insights into how to adjust processes based on performance data to achieve long-term success.