Course Overview:

In today's fast-paced and dynamic business environment, effective leadership is crucial for building high-performing teams and driving organizational success. This course, "High Performance People Skills for Leaders," focuses on essential interpersonal skills that empower leaders to inspire, motivate, and engage their teams. Participants will explore key concepts such as emotional intelligence, effective communication, conflict resolution, and team dynamics, enabling them to create a culture of excellence within their organizations.

Who should attend?
• Current Leaders and Managers.
• Aspiring Leaders.
• HR and Talent Development Professionals.
• Team Leaders and Supervisors.
• Anyone Interested in Leadership Development.

Knowledge and Benefits:
After completing the program, participants will be able to master the following:
• Understand their own leadership styles, strengths, and areas for improvement.
• Utilize various communication techniques to foster open dialogue and collaboration
within their teams.
• Recognize and manage their own emotions and empathize with team members to build
trust and rapport.
• Identify sources of conflict and apply effective strategies to mediate and resolve
disputes.
• Implement motivational techniques tailored to individual team members, enhancing
overall team engagement and productivity.
• Develop skills in coaching and delivering constructive feedback to foster growth and
development among team members.
• Navigate and lead teams through change initiatives with confidence and clarity.

• Introduction to People Skills:
o Definition and importance of people skills in leadership.
o Overview of high-performance cultures.
o Self-Awareness and personal development.
o Importance of self-awareness in effective leadership.
o Tools for self-assessment (e.g., 360-degree feedback).
• Effective Communication:
o Identifying different communication styles.
o Adapting communication for diverse teams.
o Active listening techniques.
o The role of listening in building trust.
o Exercises for improving active listening.
• Emotional Intelligence:
o Understanding EQ and its components (self-awareness, self-regulation, empathy).
o The impact of EQ on leadership effectiveness.
o Techniques for cultivating empathy in leadership.
o Case studies on empathetic leadership.
• Building High-Performance Teams :
o Understanding team roles and dynamics.
o Strategies for fostering collaboration and inclusion.
o Theories of motivation (Maslow’s hierarchy, Herzberg’s two-factor theory).
o Techniques for motivating and engaging team members.
• Conflict Resolution:
o Types and sources of conflict in teams.
o The role of conflict in team dynamics.
o Conflict resolution strategies.

o Approaches to resolving conflict (negotiation, mediation).
o Role-playing exercises for practice.
• Coaching and Feedback:
o Coaching vs. managing: understanding the difference.
o Techniques for effective coaching conversations.
o Best practices for delivering constructive feedback.
o Techniques for receiving feedback positively.
• Leading Change and Innovation:
o Change management principles.
o Understanding the change process and its impact on teams.
o Strategies for leading teams through change.
o Encouraging creativity and innovation within teams.
o Tools and techniques for brainstorming and idea generation.