Conflict is inevitable. It is a fact of life and most people are afraid of it. But you don't have to be. Conflicts grow out of disagreement, or simply difference. This course will give you all you need to prevent or manage conflict, whether it involves you directly, or other people.    

Conflict is immensely costly to organisations,   damaging to relationships and disastrous for productivity. It might be an   argument between a line manager and a member of their team, a personality   clash between colleagues or even a power dispute between different   departments. Wherever it arises, conflict is a   major cause of stress in the workplace and it can lead to long-standing   grievances, factionalism and absenteeism.     

Confident conflict resolution skills will set you apart. Being able to   handle conflict effectively, whatever the situation, is an ability that will   help you to build strong, constructive working relationships and improve the   overall performance of your team, group or department.  

Who should attend? 

• Anyone who wants to learn how to turn potential conflicts into constructive conversations. 
• People who want to be more confident when dealing with conflict. 
• Managers who need to improve their conflict resolution skills. 
• Helping professionals who need to engage with clients and avoid confrontation. 
• Trainee mediators, conflict resolvers, arbitrators and lawyers. 

How attendees will benefit? 

After completion of the programme, delegates will have a better understanding of:  

• A framework for handling conflict and disputes with confidence 
• Patterns of conflict and how it escalates 
• How to stop a disagreement escalating into a dispute 
• When and how to intervene in a dispute between others 
• The key communication steps you need to resolve a conflict 
• How to avoid confrontation and deadlock 
• How to move from confrontation to constructive conversations. 

• Negotiation strategies 
• Nodal drafting and implementation 
• Tightening and intensifying the study of tenders 
• The seven contracting modes 
• The legal and administrative aspects of the tender 
• Gaps and their processing 
• Solving contracting problems 
• Famous Contracts 
• Methods for analyzing claims 
• What are the change orders.
• Duty and Rights of the Contractor 
• The role of mediation in dispute resolution 
• The nature of arbitration in contracts 
• Exceptional power 
• Field Mixer