The British Academy for Training and Development offers a comprehensive quality management course in hospitals and health institutions. The TQM system is applied in hospitals to anyone who wants to develop himself in this field.

Who should attend?

Quality managers and staff at medical centers.

Directors of medical centers.

Effective management in quality application.

How attendees will benefit?

Objectives To determine the framework of the relative relationship between the existing and targeted conditions of the medical institution as an integrated unit.

How to develop standard criteria and indicators that are not limited to use norms as standard indicators in different stages of operations.

Know the administrative bases for quality that take care of the evaluation process, after evaluation, which includes taking decisions and corrective actions in light of the identified deviations.

How to balance the measurement of actual performance and measure the expected performance of a medical institution

Course Content:

Principles and basics of total quality.

Administrative component in the management of hospital services.

Definition of quality.

Assessing performance in institutions and health business organizations.