The British Academy for Training and Development offers a Course in Management and Development of Quality and Institutional Excellence in Accordance with the Methodologies of Excellence, for anyone who wishes to acquire the skill of quality management and excellence in the work of institutions.

Many organizations suffer from internal problems and obstacles that reduce their ability to face competition and rise to reach the level of customers. These problems and other obstacles had a clear impact on the failure of many organizations and caused their collapse. They also caused weakness and confusion in other organizations, and thus their inability to compete with the increasing pressures that arise from the movement of variables in the past years, and from technological developments and economic, political and social transformations that changed the conditions of many societies and countries. Under the influence of the trend towards globalization, the movement of international trade and the growth of companies, management found itself facing difficult situations that require a complete review of its conditions in order to rebuild organizations on new foundations that aim to provide the necessary components to deal with the emerging conditions in the new world order. The concept of excellence management emerged to express the urgent need for a comprehensive approach that brings together the elements and components of building organizations on superior foundations that achieve superior capabilities in working to confront the variables and external conditions surrounding them on the other hand.

Who Should Attend?

• Managers of commercial institutions and companies.
• Heads of quality and excellence management departments.
• All employees in administrative departments.
• Students of business administration colleges in universities.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Participation in evaluating the administrative system to identify strengths, maintain them, and identify improvement opportunities.
• Be able to develop and improve using evaluation results.
• Skills of prioritizing improvement opportunities.
• The concept of everyone's participation in achieving excellence.
• Skills in using performance improvement tools and methods.
• Processes of achieving outstanding performance and how to reach professionalism in it.
• Skills, methods, laws and tools for effective leadership.
• Methods and arts of self-leadership and ways to develop leadership skills.
• Experience in quality and excellence management in institutions.

• The concept of quality and institutional excellence
  • Definition of quality and its importance in organizations.
  • The concept of institutional excellence and its relationship to quality.
• Global frameworks for excellence
  • Review of global excellence models (EFQM, Malcolm Baldrige, ISO)
  • Principles and foundations of institutional excellence.
• Modern trends in quality management
  • Innovation and technology in improving quality.
  • Global trends in quality management.
• Quality management strategy
  • How to develop an effective quality management strategy.
  • Strategic planning tools (SWOT, PESTEL)
• Defining quality objectives
  • How to formulate SMART quality objectives.
  • The importance of participation from all levels of the organization in setting objectives.
• Quality management tools
  • Review of tools such as PDCA, Six Sigma, Lean
  • How to apply these tools in improving processes.
• Data analysis and decision making
  • Using data in improving quality.
  • Data analysis strategies and performance indicators.
• Key performance indicators (KPIs)
  • How to define and measure KPIs in quality management.
  • The importance of continuous monitoring and evaluation.
• Internal and external evaluation
  • Internal evaluation strategies.
  • How to manage external evaluations (such as audits).
• The importance of corporate culture
  • How to instill a culture of quality in the organization.
  • Strategies to motivate employees to participate in improving quality.
• Training and development
  • Training programs to enhance employees' quality skills.
  • The role of leadership in supporting corporate culture.
• Innovation in quality management
  • The importance of innovation in improving quality and excellence.
  • How to integrate innovation into quality strategies.
• Sustainable development
  • The concept of sustainability and its relationship to quality.
  • Strategies to ensure sustainability in quality processes.
• The concept of digital transformation
  • The importance of digital transformation in achieving institutional excellence.
  • Strategies for implementing digital transformation in organizations.
• The concept of big data
  • Definition of big data and how to use it in improving quality.
  • Strategies for collecting and analyzing big data.
• Applications of artificial intelligence in quality
  • Tools such as machine learning to analyze big data.
  • Using artificial intelligence in quality control and compliance.