The Administrative and Executive Secretarial Skills Course is designed to build the advanced skill set required for supporting executives and managing office operations in fast-paced environments. Participants will learn the intricacies of executive support, including time and calendar management, report writing, professional communication, and document management.

This course provides both theory and hands-on practice, helping participants apply these skills in practical scenarios. Through group activities, role-playing, and case studies, attendees will become well-versed in handling high-level administrative duties and gain the confidence needed to excel in executive settings. By the end of the course, they will be prepared to contribute effectively to their organizations, offering exceptional support to executives and enhancing office productivity.

This course is ideal for those looking to refine their secretarial skills and develop capabilities tailored for high-level executive support, empowering them to take on leadership roles within administrative settings.

Course Objectives:

1. Develop core skills for administrative and executive support, including document handling, scheduling, and correspondence.
2. Master communication techniques essential for engaging with executives and stakeholders.
3. Enhance organizational abilities to effectively manage office operations and resources.
4. Learn strategies for prioritizing tasks and managing time in fast-paced settings.
5. Gain insights into supporting executive decision-making and project coordination.
6. Apply best practices for confidentiality, ethics, and professionalism.
7. Foster leadership and initiative within administrative roles.

Target Group:

• Administrative and executive secretaries aiming to advance their skills.
• Office managers seeking to improve executive support capabilities.
• Professionals in administrative support roles looking to expand their competencies in executive settings.

• Introduction to Administrative and Executive Secretarial Roles

  • Overview of responsibilities in administrative and executive secretarial positions
  • Differences between general administrative and executive support roles

• Advanced Communication Skills for Secretaries

  • Techniques for clear and professional communication
  • Managing communications with executives, clients, and stakeholders
  • Handling high-pressure or sensitive conversations effectively

• Document Management and Reporting

  • Best practices for document organization, version control, and filing
  • Preparing executive-level reports, presentations, and summaries
  • Digital tools and software for effective document handling

• Time Management and Prioritization Skills

  • Techniques for prioritizing tasks and handling multiple deadlines
  • Scheduling and calendar management for executives
  • Creating efficient workflows to optimize productivity

• Executive Support and Project Coordination

  • Coordinating and managing executive meetings and events
  • Assisting with project planning, execution, and follow-up
  • Managing travel arrangements and complex schedules for senior leaders

• Professional Correspondence and Writing Skills

  • Structuring and editing official correspondence, memos, and reports
  • Tailoring communication style for different audiences
  • Writing concise and impactful emails, letters, and meeting minutes

• Leadership and Initiative in Administration

  • Developing leadership qualities within an administrative role
  • Building trust with executives and managing confidential information
  • Taking initiative and anticipating needs in the executive’s agenda

• Problem-Solving and Decision-Making Support

  • Techniques for supporting executives in decision-making processes
  • Problem-solving skills for managing unexpected office challenges
  • Strategies for handling complex or sensitive issues with discretion

• Professionalism, Ethics, and Confidentiality

  • Understanding the importance of confidentiality and ethics in executive roles
  • Maintaining professionalism under pressure
  • Building a positive and supportive work environment

• Case Studies and Practical Applications

  • Role-playing exercises for communication and executive support
  • Group activities for problem-solving and prioritizing tasks
  • Real-life case studies to apply learned skills