The Core and Integrated Skills for Senior Management and Secretarial Office Managers course is structured to equip senior-level administrative professionals with the specialized skills they need to support top executives and manage complex office environments. Covering both core managerial competencies and integrated skills, the program prepares participants for the unique demands of senior management offices.

Through a blend of interactive discussions, case studies, and hands-on exercises, attendees will gain expertise in high-level communication, strategic planning, team coordination, and decision-making. By the end of the course, participants will be equipped to streamline operations, support senior executives effectively, and lead office teams with confidence.

This course is ideal for senior administrative professionals, office managers, and executive assistants looking to expand their skills in supporting high-level executives and managing senior secretarial offices.

Course Objectives:

1. Master core managerial skills for effective executive support and office management.
2. Develop integrated skills in strategic planning, resource management, and delegation.
3. Improve communication and interpersonal skills for executive interactions.
4. Learn advanced organizational and coordination techniques to streamline operations.
5. Cultivate leadership skills for guiding teams and managing high-pressure tasks.
6. Understand the importance of confidentiality and professionalism in senior management offices.
7. Gain tools for effective decision-making and problem-solving in complex environments.

Target Group:

• Office managers and executive assistants supporting senior management teams.
• Senior secretarial professionals overseeing executive support functions.
• Administrative professionals aiming to develop integrated management skills.
• Experienced managers seeking specialized skills in senior office management.

1. Introduction to Senior Management Office Roles

   • Overview of responsibilities in senior management and secretarial office roles
   • Defining core and integrated skills for supporting executive teams

2. Strategic Planning and Resource Management

   • Techniques for developing and implementing office management strategies
   • Managing resources effectively to optimize office productivity

3. Advanced Communication and Interpersonal Skills

   • Professional communication for executive interactions
   • Building and maintaining strong relationships with stakeholders

4. Organizational and Coordination Skills

   • Coordinating meetings, travel, and executive schedules efficiently
   • Time management techniques to support senior management needs

5. Leadership and Team Management

   • Leading and coordinating teams within the office environment
   • Delegating tasks and building a supportive office culture

6. Confidentiality and Professional Ethics

   • Maintaining confidentiality with sensitive information
   • Ethical considerations for managing senior executives' offices

7. Decision-Making and Problem Solving

   • Developing critical thinking skills for complex situations
   • Problem-solving techniques for effective office management

8. Technology and Digital Tools for Office Management

   • Essential digital tools for managing documents, communications, and tasks
   • Utilizing Microsoft Office, Google Workspace, and other software efficiently

9. Crisis Management and Stress Resilience

   • Techniques for managing high-stakes or crisis situations
   • Building resilience and maintaining composure under pressure

10. Practical Exercises and Case Studies

    • Real-world scenarios to apply strategic planning and organizational skills
    • Group exercises for teamwork, problem-solving, and decision-making