The British Academy for Training and Development presents this training course in (Duties and skills of Hotel Supervisors) to all professionals wishing to serve as successful hotel supervisors, and to acquire advanced knowledge of the most effective methods to manage hotels in organized manner based on globally recognized management systems, and to learn academic and professional styles of hotel supervision. Hotel Supervision has become recently an established science taught in great universities, and in the same context the British Academy is working to improve the skills of all professionals wishing to excel in their Hotel Supervisory careers, to realize extraordinary achievements and advanced levels of client satisfaction.

The British Academy for Training and Development presents this course for the following audience:

• Managers and owners of Hotels and Tourism Enterprises, in order to upgrade their facilities into world class organizations.
• All personnel in Hotel Tourism and Administrative Development Department.
• Staff responsible for tourism facilities such as hotels, swimming pools, and parks.
• Directors of hotels, resorts, and all kind of tourism facilities.
• Owners of Travel and Tourism Agencies.
• Front Office Staff from the Front Office Manager to the Assistant Managers.
• Hotel Supervisors, Reception Managers, Service and Lounge Supervisors, and finally Customer Service Personnel, and Monitors.

How will participants benefit from the course?

After completing the program, participants will be able to learn:

• Development of Administrative and Supervisory Skills.
• Management skills of Hotels and Resorts.
• Communication Skills and Public Relations.
• Marketing skills and methods to win clients.
• Management of Tourism Hospitals and Airlines.
• Organization of travels and tours.
• Skills of hiring employees in Tourism Sectors.

• General concepts of Hotel Supervision and the practical applications thereof.
• Practical and Moral role to be provided by the Hotel Supervisor.
• Quick and effective problem solving skills, and methods to find proper alternatives to avoid any possible difficulties.
• Practical and morale roles to
• Proper management of time and work organization, on a daily basis and according to a specific action plan.
• Strategic Thinking and Future Planning abilities.
• Balanced Management of hotel departments, including control and supervision of any misbehavior, contrary to the adopted policies and code of conduct.
• Definition and Major Elements of Hotel Supervision.
• Differences between Traditional and Modern methods of Tourism Development.
• Principles of Tourism Business Management.
• Tourism Market Segmentation.