The skills of conversation etiquette are among the key factors that contribute to building strong and effective relationships, both in personal life and in the workplace. Polite conversation and effective communication with others are some of the most prominent skills that distinguish successful individuals, as mastering these skills improves the quality of relationships and boosts self-confidence, leading to better interactions with colleagues, clients, and the community in general.

Through the "Proper Etiquette for Conversation" course offered by the British Academy for Training and Development, participants will have the opportunity to learn the scientific and practical foundations of conversation etiquette, in addition to strategies for developing personal and social skills. The course aims to provide concepts and practical tools that enable individuals to interact with politeness in various situations, whether social, professional, or even sensitive.

Who Should Attend?

• Professionals seeking to improve their communication skills.

• Individuals wishing to enhance their social and professional presence.

• Employees in roles requiring interaction with clients or colleagues.

• University students and job market entrants looking to acquire important social skills.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Empower participants to improve their communication and interaction skills with others in a polite and effective manner.

• Provide participants with the basic knowledge of conversation etiquette in various social and professional situations.

• Enhance participants' self-confidence when speaking in diverse environments.

• Teach participants how to handle awkward or difficult situations with politeness and professionalism.

• Strengthen the ability to manage conversations intelligently, including how to practice active listening and choose the right words for each context.

• The Concept of Conversation Etiquette

  • Definition of the importance of conversation etiquette.

  • The difference between conversation etiquette and casual conversation.

  • The role of conversation etiquette in improving personal and professional relationships.

• The Importance of Politeness in Conversation

  • How politeness contributes to creating a positive impression.

  • The impact of politeness on strengthening social relationships.

  • Polite techniques to avoid embarrassment or misunderstanding.

• Conversation Etiquette in Everyday Situations

  • Rules of conversation etiquette in everyday situations.

  • Understanding when your words should be carefully chosen.

  • The importance of good listening in enhancing dialogue.

• Active Listening as a Core Component of Etiquette

  • The difference between active and passive listening.

  • The importance of listening in improving conversation quality.

  • Ways to improve listening skills.

• Listening Without Interrupting

  • Why continuous listening is a key aspect of conversation etiquette.

  • The impact of interruptions on the deterioration of conversations.

  • How to avoid interruptions and enhance the conversation.

• Interpreting Body Language During Listening

  • How your body reflects interest while listening.

  • Body language signs that indicate attention.

  • The relationship between body language and words in a conversation.

• Conversation Etiquette in the Workplace

  • Rules of conversation etiquette in the workplace.

  • How to handle formal and informal conversations.

  • The importance of balancing privacy and professionalism.

• Managing Conversations with Clients and Colleagues

  • Fundamentals of conversations with clients.

  • Building trust through professional dialogue.

  • Handling difficult situations with kindness.

• Phone Conversation Etiquette

  • Etiquette for talking on the phone.

  • How to communicate professionally during calls.

  • Improving tone of voice and handling business calls.

• Speaking with Confidence in Meetings

  • How to express your opinions clearly in meetings.

  • Techniques to help present yourself professionally.

  • Building trust through polite speech.

• Good Listening in Meetings

  • How to actively listen during meetings.

  • The importance of listening to others' contributions.

  • The impact of good listening on meeting outcomes.

• Time Management During Conversations in Meetings

  • How to organize your speech so you don’t take too long.

  • How to respond concisely and effectively.

  • Prioritizing speech in meetings.

• Conversations at Social Events

  • How to talk to strangers at social events.

  • Appropriate topics to start conversations.

  • Handling situations that might cause tension.

• Talking with People from Different Cultures

  • Respecting cultural differences in conversation.

  • How cultural understanding can affect the success of conversations.

  • Tips for avoiding cultural tensions during conversations.

• Conversation Etiquette at Parties and Events

  • How to handle informal dialogues.

  • Handling group conversations.

  • Behaviors to avoid at parties and events.

• Preparation for Job Interviews

  • How good preparation can affect the success of an interview.

  • Strategies for speaking confidently during interviews.

  • The importance of understanding body language in interviews.

• Discussing Strengths and Weaknesses

  • How to present yourself positively.

  • How to handle awkward questions.

  • Etiquette for discussing achievements and successes.

• Professional Conclusion of an Interview

  • How to end an interview politely.

  • Expressing gratitude for the interview.

  • Indicating next steps after the interview.

• Polite Communication on Social Media

  • Etiquette rules for online communication.

  • How to maintain a respectable image on social networks.

  • How written words impact overall impressions.

• Managing Written Conversations Politely

  • Using appropriate language in emails.

  • Avoiding overreaction with rapid responses.

  • The importance of clear written messages.

• Etiquette for Responding to Comments

  • Dealing with negative comments.

  • How to reply to comments respectfully.

  • Avoiding arguments and tensions online.

• How to Handle Embarrassing Questions

  • Ways to answer difficult questions politely.

  • Guidelines to avoid exaggerated responses.

  • Using humor appropriately to ease awkward situations.

• Managing Difficult Moments in Conversation

  • How to handle embarrassment during conversation.

  • How to smoothly transition to new topics.

  • The importance of staying calm.

• Mastering Interaction with Others in Sensitive Situations

  • How to speak sensitively on painful topics.

  • Techniques to avoid sparking controversy.

  • How to listen and respond without escalating the situation.