One of the most important characteristics of management in our current era is flexibility; the rapid pace of change in all fields makes rigidity and failing to analyze mistakes and learn from them a form of stagnation, eventually leading an organization to fall out of competition and become a mere spectator. Hence, the importance of the quality department in every organization, as it drives the wheel of continuous improvement. Quality management is a science with its own foundations and principles, requiring those who implement it to study and train at the highest levels of competence.

The British Academy for Training and Development offers the "Project Quality Management" course, designed to provide participants with the practical and scientific expertise necessary for working in the quality field in projects. This includes defining quality standards and policies to be used for implementing those standards, as well as applying, measuring, and continuously improving them over time.

 Who Should Attend?

• Project managers across various industries.
• Teams responsible for the quality of products and services in projects.
• Quality management specialists, internal and external auditors.
• Professionals aiming to enhance their skills in quality management.
• Companies and organizations seeking to apply quality standards in project management.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand the fundamentals of quality management in projects and the importance of its application.
• Develop planning and execution skills to meet quality standards.
• Use tools and techniques to measure and analyze quality in projects.
• Apply continuous improvement strategies to ensure the quality of products and services.
• Learn how to balance costs and quality in projects.

• Quality Management Concept

  • Definition of quality management in projects and its objectives.
  • The relationship between quality and project success.
  • The core principles underlying quality management.

• Types of Quality Standards in Projects

  • Familiarization with international standards such as ISO 9001.
  • Industry-specific quality standards for projects.
  • How to define the appropriate quality standards for each project.

• The Project Manager's Role in Quality Management

  • Responsibilities of the project manager in ensuring quality.
  • How to guide the team to achieve quality goals.
  • The importance of effective communication in ensuring quality.

• Quality Planning

  • How to create a quality plan for the project.
  • Defining actionable and measurable quality standards.
  • Techniques to ensure adherence to quality metrics from the beginning of the project.

• Applying Quality Improvement Processes

  • Using improvement tools such as Six Sigma and Lean to enhance performance.
  • Techniques for continuous process improvement within the project.
  • How to identify and measure key performance indicators (KPIs) for project quality.

• Managing Quality-Related Risks

  • How to identify quality-related risks in the project.
  • Strategies to reduce risks and ensure high quality.
  • Implementing preventive measures to address quality issues.

• Basic Quality Measurement Tools

  • Using statistical tools to measure quality, such as charts and statistical analysis.
  • Applying tools like Histogram, Pareto Chart, and Control Charts.
  • How to use these tools to evaluate product or service quality.

• Quality Analysis and Reporting

  • How to analyze data for insights into project quality.
  • Preparing regular reports on quality levels in the project.
  • The role of graphical analysis in making decisions to improve quality.

• Quality Control and Ensuring Continuity

  • How to continuously monitor quality throughout the project phases.
  • Techniques to update and improve the quality plan based on new variables.
  • Strategies to ensure continuity of quality across all project stages.

• Quality Assurance Strategies

  • How to ensure each component of the project meets quality standards.
  • The role of teams in ensuring quality throughout the processes.
  • Best practices for quality assurance during delivery and operation.

• Balancing Cost and Quality

  • Strategies for balancing project costs with quality requirements.
  • How to set reasonable quality goals within the project budget.
  • Techniques to reduce costs without affecting quality.

• Continuous Quality Improvement

  • Applying continuous improvement methodologies such as PDCA (Plan-Do-Check-Act).
  • Analyzing the results of applying improvement methodologies.
  • Fostering a culture of continuous improvement within the team.

• Project Quality Evaluation

  • How to evaluate quality after completing the project using recognized standards.
  • Defining specific quality goals for the project and analyzing results.
  • Using the final project evaluation to improve future projects.

• The Role of Feedback in Quality Management

  • How to use feedback from clients and teams to improve quality.
  • Identifying areas for improvement using feedback.
  • Techniques for gathering and analyzing feedback effectively.

• Best Practices for Implementing Quality Management in Future Projects

  • Effective practices to ensure the application of quality strategies in new projects.
  • Training strategies for teams on best quality practices.
  • How to sustain quality in dynamic work environments.