This course, offered by the British Academy of Training and Development, aims to provide participants with the knowledge, skills and awareness necessary to participate effectively in internal audits, with special emphasis on internal quality management systems and auditing. In addition to learning the process of evaluating the effectiveness and implementation of quality systems, and documented policies and procedures that address the terms of approval of the workplace suppliers and qualifications.

Objectives and target group

This course is suitable for those responsible for the rehabilitation of the workplace, including business owners, managers, quality representatives, and administrative staff responsible for performing internal audits and developing management systems.

How participants will benefit from the course:

After completion of the Course program, trainees will be able to master the following:

• Review of documents subject to audit.
• Participate in the development of review schedules.
• Collect, analyze and evaluate information.
• Results of the report.
• Participation in the final meeting / exit meeting.

Course content:

• Audit and audit principles.
• Audit management system.
• In-depth audit.
• Qualifications and competencies of the auditor.
• Internal audit stages.
• Planning and preparing for the audit process, including audit guidance tools.
• Fixed domestic consent framework for providers of workplace rehabilitation services.
• Quality assurance and principles of continuous improvement.
• Performance of the audit process including time management, dispute resolution, information gathering, audit, information recording and verification techniques, and interviewing techniques.
• Presentation of the audit findings, including evaluation of audit results, reporting classifications, statement of deficiencies, structure of the audit report and feedback meeting.
• Follow-up activities.