Exceptional managers are distinguished from other employees by having the basic and in-depth practical techniques that enable them to excel in the workplace. Through this course, you will learn about best practices from various disciplines, such as how to write professionally and how to become a successful communicator. This course also focuses on the importance of providing exceptional customer service. In addition, you will have the opportunity to discuss the impact of stress in the workplace and how to turn it into an advantage, you will also learn how to master the effective use of time that will enhance productivity and reduce work stress, how you can organize and manage effective meetings and improve your ability to use the phone.

Who should attend? 

• Administrators.
• Administrative assistants.
• Executive Assistants.
• Office managers.

How attendees will benefit? 

After completion of the course, delegates will be able to: 

• Define and understand the administrative and office manager's role.
• Implement verbal and written communication strategies necessary to carry out responsibilities in an effective manner.
• Establishing service behavior aimed at satisfying internal and external customers.
• Mention the main causes of work pressure and the techniques needed to control them.
• Apply time management techniques needed to improve productivity in the office.
• Organizing meetings effectively.
• Dealing with phone calls properly and professionally.

• Factors of administrative success: The difference from others is clear and significant
• The competencies needed to achieve success
• What needs to be done to achieve business excellence
• The role of the office manager
• Effective verbal and written communication skills
• Improve credibility and gain recognition
• The importance of a positive attitude
• Persuade the manager, colleagues, subordinates and clients of your ideas
• Prepare a professional presentation
• Elements of professional correspondence mastered
• Style and coordination
• Determine the target for the reader
• Reader Expectations
• Providing services to internal and external clients
• Understand the specific needs of internal and external customers
• Removing obstacles to service provision
• Providing excellent services
• Handling complaints
• Methods of managing and coping with work stress
• Determine the causes of work stress
• How does work stress affect performance?
• Develop a comprehensive work stress management plan
• Identify and eliminate the causes of wasting time
• Setting goals and priorities
• Use metrics to control and improve your efficiency
• Planning and managing time for self and others
• Preparing and utilizing work time records
• Elements of an effective meeting
• Preparing the agenda
• Common causes of lost time
• Recording the minutes of the meeting
• Responsibilities of leaders and participants in the meeting
• Professional behavior when using the phone
• Good listening rules
• Steps for professional handling when answering a phone call
• Dealing with difficult personalities of callers
• Identify common phone call problems and find solutions