The British Academy for Training and Development offers a professional training course in Conflict Management. Learn how to handle conflict situations and difficult people in this one-day conflict management training. Conflicts within professional teams are inevitable and can be beneficial, but only if they are managed according to the right principles. Conflict situations may include constant tardiness, bullying, inappropriate humor, or talking about aggressive behavior. Some managers are not very good at handling conflicts, and in some cases they are bad at handling conflicts and make the situation worse. The purpose of this training course is to help managers deal with people in a way that increases productivity and creates a good atmosphere. Conflict management is a way to "nip the problem in the bud" by de-escalating the situation early before it escalates into a battle of wills. The solution is to become a “rational conflict manager” and learn how to handle conflict situations logically, confidently, and quickly. The training style is hands-on and interactive, allowing participants to participate throughout the training. The practical step-by-step method is so helpful that you'll want to use it as soon as you get back to work.

Who should attend? 

• Anyone who wants to learn how to prevent and resolve conflict through effective communication techniques and proven strategies.
• Leaders.
• Managers.
• Human Resources professionals who want to establish conflict resolution guidelines, procedures, and training for their staff.
• Leaders and managers who want to create a low-conflict, high-creativity work environment for their employees, departments, and teams.
• How attendees will benefit? 

After completion of the course, delegates will understand: 

• You will feel safer in all conflict situations.
• You can get the best possible result out of the situation with the least amount of effort and the shortest amount of time.
• Avoid all the dangers and costs of poorly managed conflict situations
• Willing to overcome conflict situations involving the most difficult people.

• How to get the best out of all conflict situations?
• Self-assessment of your strengths and weaknesses.
• Please be specific about what is wrong.
• Always speak clearly, rationally and with a positive attitude.
• Self-assessment of your strengths and weaknesses.
• Talk about what you can do, not what you can't do.
• Distinguish between cynics and critical thinkers.
• Use reason to resolve conflicts rather than avoidance or heightened emotions.
• Distinguish between reasons and excuses.
• Learn when to compromise and when to stand firm.
• Use factual language rather than derogatory and emotional language.
• Separate reasons and excuses and have different policies for each.
• Learn when to compromise and when to stand firm.
• Use the appropriate level of assertiveness.
• Use proper body language and tone of voice.