A successful work environment is one in which any conflict between employees or departments is managed, which leads to a reduction in the level of hostility. The impact of conflicts on the work environment is not one that can be ignored. Continuing conflicts at work negatively affect the relationship between employees and their relationship with management, as well as job satisfaction and the quality of work in general. Therefore, managing conflicts in the work environment is one of the priorities of wise management. If conflicts are not managed well, they may escalate and lead to negative results, but if they are managed effectively, they can lead to good and beneficial results. For this reason, learning conflict management is a condition for creating a productive organizational environment. 

This course aims to develop the participants' creative skills in conflict management and improve their technical and creative abilities in devising solutions to mitigate conflicts and confront conflicts at work.

Who Should Attend?

• Managers and department heads.
• General supervisors.
• Human resources management workers.
• All individuals, professionals and employees who wish to enhance their personal, professional and institutional performance by adopting effective methods in resolving various conflicts.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Causes of conflicts in the workplace and their impact.
• Employing various strategies in resolving conflicts for different types of conflicts.
• How to develop a procedural plan for resolving conflicts.
• Analyzing and explaining the impact of correct positions on flexibility and conflict resolution.
• Different strategies for influencing others emotionally and mentally.
• The impact of body language and their communication styles on others and understanding them.
• Using and managing different bases of authority to adapt to the situation.
• Managing resistance to change and recognizing the strong emotions associated with it.

• The concept of conflict
  • Definition of conflict and its types.
  • Causes of conflicts in the workplace.
• Importance of conflict management
  • Impact of conflicts on performance and organizational environment.
  • Benefits of effective conflict management.
• Conflict management model
  • Basic steps in conflict management (recognition, assessment, resolution).
  • Famous models such as Harold Kaufman's model.
• Conflict management styles
  • Different styles (avoidance, competition, accommodation, cooperation).
  • When to use each style.
• Negotiation techniques
  • Effective negotiation skills.
  • How to reach win-win solutions
• The concept of adaptability
  • Definition of adaptability and its importance in work.
  • The difference between flexibility and adaptability.
• Strategies for developing adaptability
  • Dealing with change and uncertainty.
  • Methods for enhancing positive thinking.
• The importance of communication in conflicts
  • Improving communication skills during conflict.
  • Active listening strategies.
• Providing feedback
  • Providing feedback in a constructive way.
  • Nonviolent communication tools.
• Advanced conflict management strategies
  • Techniques such as cold analysis and mental flexibility.
  • How to recognize behavioral patterns.