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Training Course in Anger Management: Understanding Anger


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Summary

The British Academy for Training and Development offers a professional training course in Anger Management: Understanding Anger. Anger is a universal experience. You don't need to be a psychologist to know that very few individuals, organizations, or societies are good at managing anger productively. But research shows that people who manage their anger at work are far more successful than those who don't. Employees who are able to productively confront teammates with negative attitudes increase the team's chances of success and minimize destructive conflicts. A customer service representative who can soothe angry customers not only keeps them loyal, but makes her own day hassle-free. This course will help you and your organization designed to give you that edge.

Objectives and target group

Who should attend? 

  • Employers and Individuals.

How attendees will benefit? 

After completion of the course, delegates will understand: 

  • Understand how anger affects your body, mind and behavior.
  • Use the 5-step method to break old patterns and replace them with assertive anger models.
  • Use anger logs to identify hot buttons and triggers.
  • Control your emotions when faced with the anger of others.
  • Find ways to help others deal with repressed or expressed anger safely. Communicate constructively and confidently with others.

Course Content

  • What is anger?
  • Costs and pay-offs.
  • Using an anger log.
  • The anger process.
  • How does anger affect our thinking?
  • Understanding behaviour types.
  • Managing anger.
  • Communication tips and tricks, what’s included?
  • Instruction by an expert facilitator if required.
  • Specialized manual and course materials.
  • Personalized certificate of completion.

Course Date

2024-06-17

2024-09-16

2024-12-16

2025-03-17

Course Cost

Note / Price varies according to the selected city

Members NO. : 1
£3600 / Member
Members NO. : 2 - 3
£2880 / Member
Members NO. : + 3
£2232 / Member

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