The management of most companies and business organizations has adopted the concept of TQM in order to achieve and achieve what is known as continuous improvement, after many years of focusing only on the work on the examination and control or emphasis on quality, but over the past few decades, On the labor market, has substantially increased the competitiveness of the markets, which led the organizations to search for more effective ways and means to achieve the concept of improvement and continuous excellence, not only to achieve the objectives of survival and continuity in the market arena, but Looking forward to vinegar Him to achieve what is known as excellence in institutional performance.

• About EFQM and creating an excellence model.
• How to determine your facility’s excellence journey path.
• Evaluation as one of the steps for development and improvement.
• How to create a road map to achieve excellence.
• Principles for prioritizing improvement opportunities.
• Shining the work team on the road map.
• Tools and methods for improving performance.
• The close relationship between strategy and change models.
• Strategy development in institutions.
• Participate in evaluating the administrative system to identify and maintain strengths and identify opportunities for improvement.
• Foundations for development and improvement using evaluation results.
• The skill of prioritizing improvement opportunities.
• Adopting the concept of everyone’s participation in achieving excellence.
• Skills in using performance improvement tools and methods.
• Advanced strategic planning.
• Quality management and strategic planning.
• Design an effective planning system.
• Steps and stages in planning processes.
• Principles of effective planning.
• Skills in strategic planning.
• Building an institutional development and evaluation team.
• The role of the institutional development team.
• The path from quality to sustainable excellence.
• European Excellence Model EFQM.
• Entrance to the Global Corporate Excellence Awards.
• Leadership standard in the culture of excellence.
• The human resources standard in the culture of excellence.
• The policy and strategy standard in the culture of excellence.
• Operations standard in the culture of excellence.
• The standard of partnership and resources in the culture of excellence.
• Human resources results.
• Customer results.
• Community outcomes.
• Institutional performance results.
• Principles of evaluating institutional performance using EFQM standards.
• RADAR methodology.
• Practical applications and case studies.