The British Academy for Training and Development offers a course on "The Skills of Dealing with Others in the Work Environment", designed for individuals who wish to enhance their communication abilities in the workplace and develop a personality with high communication skills.

Good communication is the key to success in any work environment. A company cannot achieve growth and advancement unless it fosters a communicative atmosphere among its workforce. Effective communication brings a sense of unity and morale, ensuring that everyone works together for the company's success. Building the communication skills of employees in various departments and offices plays a crucial role in facilitating internal and external communication and advancing the company's development.

Who Should Attend?

• Managers and owners of government and private companies.
• Business office managers in companies.
• Managers of departments and branches in companies.
• All employees within companies, organizations, and institutions.
• All employees working in external communication roles.
• All employees involved in internal coordination and communication within the company.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Learn how to communicate effectively with colleagues in the workplace.
• Understand the qualities and communication skills required by employees in all administrative and executive departments.
• Master techniques for effective communication and recognize the motivational role individuals with good interpersonal skills can play within the company.
• Understand the role of communication in organizing teamwork and enhancing the company’s development.

• Introduction to Communication Skills

  • Definition of communication skills.
  • The importance of effective communication in the workplace.
  • Types of communication (verbal, written, non-verbal).

• Active Listening

  • Concept of active listening.
  • Its importance in improving relationships.
  • Methods to enhance active listening skills.

• Understanding Behavioral Patterns

  • Identifying different personality types (e.g., leadership, creative, managerial).
  • How to interact with each type of personality.

• Conflict Management

  • Causes of conflicts in the workplace.
  • Strategies for resolving conflicts positively.
  • Communication techniques for handling conflicts.

• Building Positive Work Relationships

  • The importance of trust and respect.
  • Strategies for enhancing relationships.
  • How to handle differences in the workplace.

• Communication in Teams

  • The importance of effective communication in teamwork.
  • Strategies to improve communication among team members.
  • How to motivate team members to achieve common goals.

• Influence and Persuasion Skills

  • Principles of influence and persuasion in the workplace.
  • Strategies for building strong arguments.
  • Using positive influence to achieve organizational goals.

• Emotional Intelligence in Dealing with Others

  • The concept of emotional intelligence and its importance.
  • How emotional intelligence affects workplace relationships.
  • Strategies for improving emotional intelligence.

• Negotiation Skills

  • Principles of effective negotiation.
  • How to reach win-win solutions.
  • Negotiation techniques in various workplace environments.

• Providing Constructive Feedback

  • The importance of feedback in performance improvement.
  • How to deliver feedback in a positive and constructive manner.
  • How to receive feedback and handle it appropriately.