The secretarial or office management is not modern work, it is a very old business. This work dates back to about 2400 BC. In Syria there was evidence of the existence of the idea for thousands of years. The Prophet Muhammad, peace and blessings of Allah be upon him, sent messages to kings and others after a variety of means. Thus, work continued in the field of office management in various civilizations and generations. This work is active in a particular nation and is less noticed in other nations, It can be said that the true emergence of the concepts of Cartier was in Britain in the sixteenth century AD, where there were some requirements to be available in the person who wants to work in the secretarial career, including writing and reading, and be a person who knew the preservation of secrets and some social benefits, but the real interest in office activities, The beginning of the era of industrial revolution, which requires many codification and conservation work, so it became necessary to identify the new roles of office managers in the management of organizations.

Crises have become a feature of contemporary life, and crises are those unavoidable negative events, whatever the degree of readiness of the organization, which can lead to its destruction or at least damage it. At the beginning of each crisis there is one thing very certain, no one Know what is the exact situation, but the crisis in general is characterized by the characteristics and the sudden is that you enter your office in the early morning to find that your personal computer has stopped working and thus lose all the plans and information spent in the preparation and work weeks, and the characteristics of the crisis is also the loss of information or decrease , Do not know who is causing it or how it will prevail , It is also the first time you come across where such a crisis, and there are many characteristics that the crisis must be identified to be avoided some of the thing and not fall into any crisis hamper the functioning of the organizations.

The characteristics of the crisis are also the loss or loss of information, you do not know who is causing it or how it will behave. This crisis, there are many characteristics of the crisis that must be identified To be avoided somewhat and not to fall into any crisis hinder the functioning of organizations.

In order to offer this training course on crisis management and professional negotiation skills, we should first introduce the knowledge of crisis management, which is the administrative science specialized in all types of crisis in all its various categories. This science teaches how to deal properly with crises and overcome them by overcoming them. As well as predicting the short or long-term adverse effects that may result from them and avoiding them, in addition to how to solve the problems that may result from them, and the possibility of converting those problems from negative factors to positive factors, and thus reduce the losses resulting from those Crises as much as possible.

The British Academy for Training and Development offers this course to the following categories:

• Managers of institutions and companies.
• Heads of Administrative Departments.
• All employees are in management departments in institutions.
• Public and private universities students.

After completing the program, participants will be able to master the following topics:

• Acquire essential knowledge and skills that enable them to manage crises efficiently and effectively so that participants can succeed in their tasks
• Gain high level management skills.
• Learn about crisis management techniques and the importance of studying them.