The British Academy for Training and Development presents this training course in (E-Ticket Management) to all professionals wishing to introduce Electronic Reservation System to the tourism establishments, in order to develop procedures and satisfy customers, while saving a lot of time, and thus feel more effective and comfortable, and to achieve more operation efficiency, which would be definitely reflected in increasing financial revenues in the tourism industry, and acquire greater market share.

The E-Booking System is a computerized system used to store, query and perform travel booking operations; it had been initially used by European airline enterprises, and then extended for usage by all travel agencies. Online Booking is a framework that sells travel tickets via electronic and online applications, since Airline companies have vested full authorities for international distribution companies to enable clients of online bookings and reservations, with maximum comfort and ease of use, in order for them to book hotels, tourism facilities, tours, aircraft tickets, and car rentals through electronic applications.

The British Academy for Training and Development presents this course for the following audience:

• Directors and owners of Tourism Enterprises who wish to introduce these electronic systems to their facilities.
• All employees in E-Tickets and Electronic Reservation departments.
• Hotel reservation personnel who wish to switch from paperwork to e-business.
• All employees in charge of the ticket system and hotel reservations.
• Reception staff responsible for organizing hotel reservations and tours.

How will participants benefit from the course?

After completing the program, participants will be able to learn:

• Management Methods of Hotel Reservations Websites and E-Ticket Platforms.
• Proper handling of Tourism and Hotel Applications.
• Effective Management of Tourism Data.
• The ability to operate hotel reservations programs and software in effective manner.
• Systematic Management of Hotel Reservations.
• Best practices for Management of Tours & Reservations.

• Definition and concepts of Electronic Booking System.
• Management Methods of Electronic Reservations.
• Organize tickets and reservations through electronic applications.
• Importance of Hotel Reservations.
• Hotel reservations and its significant role in tourism organization.
• Increasing customer satisfaction through easy and simple booking procedures, using advanced methods.