Our contemporary world is characterized by a high degree of complexity, complexity and change, especially in economic, financial, accounting and auditing matters, as a result of rapid and successive technological developments in production methods and tools, methods and means of communication, information systems and their transfer, in addition to the emergence of new organizational forms and multinational companies, which has increased The intensity and seriousness of competition, which requires making quick and effective decisions, so that the organization can continue to compete and maintain its advantages in the market, which requires the availability of up-to-date and accurate information that helps in making rational economic decisions. This matter requires building an information system that aims to determine the type and size of data, how to collect, process and analyze it, have effective control over it, and audit its outputs when the raw data turns into useful and reliable information for making decisions and evaluating performance.

Objectives and target group

Target group of attending a training course:

• Managers and owners of government and private establishments.
• Quality managers.
• Directors of administrative audit offices.
• Directors of internal audit offices.
• Managers of administrative development departments in the company.
• All workers in the field of administrative control and review.
• All employees in the field of administrative and financial internal audit.

How participants will benefit from the course:

After completion of the course program, trainees will be able to master the following:

• The knowledge, skills and awareness necessary to participate effectively in internal audit processes.
• Special focus on internal quality management systems and auditing.
• Learn the process of evaluating the effectiveness and implementation of quality systems.
• Knowledge of documented policies and procedures that address requirements for approval of workplace suppliers and qualifications.
• Review documents subject to audit.
• Participate in setting review schedules.
• Collect, analyze and evaluate information.

• Introduction to Total Quality Management (TQM)
  • Definition of total quality management and its principles
  • The importance of applying TQM in organizations
  • History and development of total quality management
• Basics of quality and specifications
  • The concept of quality and its dimensions
  • International specifications and standards for quality assurance
  • Applications of quality foundations in various industries
• Internal verification and auditing
  • The concept of verification and its importance in quality management
  • Preparing and implementing internal audit programs
  • Performance evaluation and continuous improvement through auditing
• Principles of continuous improvement
  • The role of the Deming PDCA cycle in achieving continuous improvement
  • Promoting a culture of continuous improvement in institutions
  • Data analysis techniques for continuous improvement
• Applying total quality management in the organization
  • Strategies for applying TQM in different institutions
  • Case studies of successful applications of total quality management
  • Challenges and solutions for applying TQM in changing business environments
• Measurement and evaluation of performance
  • The importance of setting performance indicators and quality standards
  • Evaluating performance and analyzing data to measure goal achievement
  • Using data to make strategic decisions