The British Academy for Training and Development offers a course in settling employee labor disputes in labor relations, as disputes are a normal part of human interaction that exists in every organization, and refer to a certain extent to a healthy exchange of ideas and creativity, however it can be counterproductive and lead to lack of Satisfaction, stress, low productivity and a hostile environment. And more employees suffer from stress at work. Increased stress, long hours or quick change, accidents, absences, and hostile attitudes toward co-workers and clients. Through this course, you will learn about conflict resolution skills on the different types of conflict that can occur in your work, the reasons for the emergence of conflict, and methods of dealing with different conflicts to help you manage conflict effectively. This course is also concerned with improving your conflict resolution techniques as well as your approach to working before, during and after conflicts. You will also have practical opportunities to practice, so that you can work on improving your negotiation and conflict management skills This course focuses on the positive and productive aspects of conflicts and explains how we can benefit from situations that are often seen as negative and destructive. As conflicts, if managed properly, increase understanding and wisdom. Amai if not managed properly, personal problems and conflicts within the team can derail the best laid plans.

Who should attend? 

• Managers and staff of human resources and labor relations.
• Executives and union organizers.
• Senior representatives of trade unions.
• Persons applying or participating in the conciliation, mediation and arbitration committee for labor disputes.
• Graduates and those interested in this field.

How attendees will benefit? 

After completion of the course, delegates will be able to: 

• Identify and understand the different sources of conflict.
• Managing emotions and influencing others emotionally in conflicts.
• Identify patterns of interpersonal conflict resolution to achieve positive conflict outcomes.
• Consider the role of ethics when negotiating with others.
• Apply influence skills and explore relationships with others.
• Recognize tactical approaches used when interacting with others that may lead to conflicts and take appropriate steps to avoid conflict.
• Manage conflict in teams and engage in effective team problem solving.
• Recognize when a matter needs a third party negotiator to resolve a dispute.
• Use different power-ups and change them according to the situation.
• Practice different strategies to win people's hearts and minds.
• Possess practical knowledge of the legal requirements related to the strike, and the guidelines for dealing with it.
• Familiarity with one of the most important aspects of the law and case law related to the settlement of labor disputes and strike action.

• Legal Guidelines for the Resolution of Labor Disputes in the United Kingdom.
• Nature and scope of conflict management.
• Turning points of contention into a framework for resolving them.
• Sources of conflict.
• Submit negative feedback.
• How does personality affect conflict.
• Conflict management strategies.
• Choose a conflict management style that fits the situation.
• Assumptions and outcomes of the conflict.
• Signs of escalation and ways to escalate conflicts.
• Managing emotions, information and problems.
• Dispute Resolution Methods.
• Negotiation.
• Conflicts as a manager.
• Convince others by using your power bases.
• Mistakes to be avoided.
• Managing conflict in teams.
• Effective relationship management.
• Influence and the psychology of changing hearts, minds, and actions.
• Conciliation procedures.
• Evidence law.
• Arbitration procedures.
• Dealing with the strike.
• Relevant case law.