Disagreement in institutions is unavoidable because the goals, values, and needs of groups and individuals do not always coincide. Disagreement may be a feature of proper organization, and spontaneous agreement on everything may be an unnatural feature.
Conflict in business is all too familiar - especially with increasing commercial pressures. However, most of us lack basic conflict management skills. Instead of responding to conflict on a purely emotional level, you can learn how to manage conflicts and disagreements in a positive way, or even avoid them entirely. Training in conflict management and dealing with challenging behaviors will show you how to identify the causes of interpersonal conflict, and emphasize skills that help you assess conflict situations Crucially, then choosing the appropriate strategies and tools to manage or resolve these conflicts, you will develop a greater awareness of your emotional triggers and how to control them, in addition, you will learn how to continuously work around implementing your new skills.

Who should attend? 

• Managers of departments.
• Human Resources Managers.
• Team leaders.
• Public relations officials.

How attendees will benefit? 

After completion of the course, delegates will be able to: 

• Understand the main types of conflicts and conflicts and the reasons for their occurrence.
• Implementation of the basic steps for conflict resolution.
• Communication skills to reduce and prevent conflict.
• Develop the ability to communicate positively.
• Develop the ability to deal in convincing ways.
• Understand personalities and interpret behaviors.
• Understand the nature of the difference and how to adapt.
• Knowing difficult behaviors and how to deal with them efficiently.
• Methods of liberation from negative situations.
• Learn the skills of understanding personalities, building successful relationships, dealing quickly with relationships, and getting rid of frustration and anger.
• Employing strategies to deal with different personalities.
• Dealing with specific cases including dealing with the manager or clients.

• The concept of conflict and its relationship to the crisis.
• The nature and dimensions of the conflict.
• Characteristics of conflict and administrative crises.
• Stages of conflict development.
• Theoretical and scientific dimensions of the conflict.
• Levels of organizational conflict.
• Sources and causes of organizational conflict.
• Types of conflicts within work environments.
• Modern administrative strategies for dealing with conflicts.
• The concept of pressure.
• Sources and types of pressures.
• Effects of psychological stress on work.
• Emotional intelligence and its importance in facing stress.
• Emotional intelligence in conflict management.
• Different types of characters.
• Ways of dealing with different personalities.
• Defining a difficult personality.
• Difficult character types.
• How to deal with difficult personalities and ways to influence them.
• Coping with difficult personalities in the workplace.