Often times, situations that arise from loss events awake the insuring populace towards the need for protective measure. However, claims are noted as the most critical channels and a defining link that shape the overall perception of the customers towards their insurer. The claims processing is the mirror to the customer that enable the insurers’ drive at improving customers’ acquisition, expectation, retention and business’ insight for product enhancement and company’s profitability. Therefore, the drive, accuracy, efficiency and effectiveness of claims managerial procedures is key for cost control, risk management and meeting expectation needed for proper portfolio underwriting 

Insurance laws and regulations are largely concerned with the regulatory forces governing insurance policies and claims. This course in this area provide inexperienced delegates with a foundation understanding and introduction to insurance laws and regulations. More experienced professionals in this field will develop a deeper understanding of this complex subject. Learn how to effectively manage insurance risk and develop strategies to handle claims - browse the list of training courses in Insurance law below and contact training providers directly by "requesting information". This course, which includes a practical case study, provides a useful introduction to the key principles of insurance law and to insurance terms.  

Who should attend? 

• Those who are working in various areas concerned with insurance and are aimed at professionals of different levels  
• individuals who want to advance within the insurance industry, or begin a new career in the insurance industry.  
• candidates who already have a solid foundation in the area of insurance law and are willing to improve their qualifications. 
• Newcomers to the insurance industry who work in a customer servicing, handle claims or any other specific role.  
• lawyers and other business professionals who indirectly work with contract and want to gain basic knowledge in regulation of insurance policies and claim handling. 

How attendees will benefit? 

After completion of the programme, delegates will be able to: 

• Have detailed understanding of the real issues faced by insurance underwriters and claims professionals. 
•  Throughout the programme participants will learn how to measure risk and analyse the structure of the market and key players. This will enable candidates to better understand the process of how insurance policy is developed and which types of insurance exist. 
• Identify the appropriate strategic option 
• know if claims officiating have significantly improved insurer-customer relationship;  
•  To examine if claims investigation and documentation have been time-consuming;  
• To find out if adequate professionalism is involved in the determination of loss situation  
• and amount;  
•  To ascertain if claims handling process is appropriately concluded and monitored. 

• Formation of the standard insurance contract, considering proposal forms and policies  
• Formation of the insurance contract in the London insurance and reinsurance market, considering traditional documentation and documentation following market reform Introduction to the major players in the insurance market, including Lloyd’s and types of insurance companies. 
• Construing insurance policies 
• Meaning and concept of claim 
• Types of Claims   
•  MATURITY Claim. 
•  DEATH Claim   
• Claim intimation/notification 
• Claims management process 
• Documents required for claim processing  
• Submission of required documents for claim processing 
• Settlement of claim 
• Claim requirements 
• Insurance claims fraud 
• Effect of important insurance terms, such as warranties and conditions precedent 
• Insurer’s entitlement to avoid insurance for material non-disclosure and misrepresentation 
• Insurer’s remedies for breach of commercial insured’s duty to make a fair presentation 
• Insurer’s remedies for breach of consumer insured’s duty to take reasonable care not to make misrepresentation. 
• Resolution of disputes through the courts, arbitration, the Financial Ombudsman Service, or alternative dispute resolution, such as mediation 
• This programme will include a practical case study which will deal with problems which frequently arise in insurance disputes.