After the end of World War II, there was an increased interest in the quality of products and services and in quality management systems in general, especially in Japan, which was largely destroyed by the war. It was urgent to create a culture in which corporate decision makers and administrators pledge quality in their products. In the United States, like Japan, the modernization of high-quality industries came to us in the mid-1980s with a number of new quality management systems : Sigma Six, ISO 9000 and Baldrige, which companies such as General Electric, Motorola and Toyota who were the first use it

Who should attend? 

• professionals in general and directors of quality. 
• quality managers and executives involved with quality at the organizational or departmental level within an organization. 
• Students and graduates of faculties of law at various universities. 

How attendees will benefit? 

After completing the training programme the attendance will learn: 

• The value of an effective QMS and how to manage and implement ISO 9001 effectively 
• Essential definitions and terminology 
• Best practices methods and the benefits on how to document systems and processes 
• Plan, implement and manage your internal auditing activities 
• Rectify any issues found by implementing effective corrective action 
• What to expect from third-party assessment 
• Develop effective policies and SMART objectives that support your QMS and business to help improve the performance of both 
• Develop an appropriate management review process and continual improvement. 

• Developing a Quality System
• Quality System Effectiveness
• ISO and Other Third-party Standards
• TQM and Kaizen
  
  • Total quality management 
  • Continual vs. continuous improvement 
  • Kaizen 
• Six Sigma
• Benchmarking
• Theorists, philosophies, practice
  
  • Quality theorists and their philosophies 
  • Juran's Breakthrough