The British Academy for Training and Development offers a course entitled "The role of customer support in the follow-up of contracts", which targets managers and employees of customer departments and relationships as well as legal purchases and dizziness. This course aims to improve customer management and service in terms of agreements and contracts for customers and understand how to negotiate with them and how to manage contractual changes and termination of contracts and resolve disputes between the organization on the one hand and clients contracting with it so that this program disappears from programs concerned with contracts and agreements that this program is specialized to keep customers Before, during and after the contract, as well as relying on the method of settlement in case of disputes in order to preserve the institution's clients.

 

The primary goal of customer relationship management systems is to integrate and automate sales, marketing, and customer support. Consequently, these systems usually have a Dashboard dashboard which gives a comprehensive view of the three systems on one page per customer of the company. The dashboard usually provides customer information, purchases, past marketing efforts, and more, summarizing all of the customer-company relationships. The operational customer relationship management system consists of 3 main components: sales force automation, marketing automation, and service automation