The British Academy for Training and Development presents this training course for the following audience:

• Employees in hotels or other tourism sectors.
• Owners and Directors of Tourism and Travel Agencies or any other Tourism Sector.
• Persons wishing to initiate their career in tourism and hotel services sector.
• Trainees with years of experience in communications or public relations
• Employees assigned to deal and interact with important and concerned personalities

How will participants benefit from the course?

After completing the program, participants will be able to master the following:

• Understanding the universal principles of protocol, etiquette, professional code of conduct.
• Comprehensive strategies for Management of Hotel Services.
• Modern concepts of Luxurious Hotel Services.
• Various activities in hotel establishments, and methods of alignment with the overall corporate strategy.
• Hotel development on the long term.
• Understanding the universal principles of protocol, etiquette, professional code of conduct.
• Creating good impressions, and avoid misconduct or embarrassing practices in important events and situations.
• Effective facilities, equipment, and methods to manage Hotel Services under the adopted best practices and standards.
• Various Activities of Hotel Departments and the comprehensive correlation between them, in order to achieve optimal service integration.

• The definition, concept and types of Tourism.
• The importance and nature of hotels.
• General features to be satisfied in successful hotels.
• Effective methods to attract customers and maintain their loyalty.
• Hotel Profit Strategies.
• How to successfully run Tourism and Travel Agencies.
• Airlines and their business relation with hotels and tourism agencies.
• Recruitment of employees in Tourism Sector.
• Motivation and rewards.
• Financial Statements.
• Generating Profit from Tourism Projects.