Basics of Hotel and Hospitality Management


The British Academy for Training and Development presents this training course in (Basics of Hotel & Hospitality Management) to all professionals wishing to develop their skills and abilities in Tourism Management, which is one of the most important future branches of business, due to the increased interest in improving Tourism Facilities and Infrastructure. Tourism is one of the several activities that require constant attention, planning and coordination, in order for the Tourism Sector to achieve good results.

This course is porovided for all professionals wishing to closely know best practices and Management Styles and Methods of Tourism Industry. Tourism Management in its comprehensive sense is a set of tools and mechanisms for tourism organization and optimization, which aims at developing productivity of tourism establishments. Therefore, it involves many functions and various departments in each tourism establishment. Methods and styles of Hotel Management include practices of Good Planning and Integrated Organization, taking into consideration the operational priorities and controls.


Objectives and target group

The British Academy for Training and Development presents this course for the following audience:

  • All employees in the Tourism Sector, especially those working in Hotels and Resorts.
  • Individuals interested in developing tourism events that support business in the Tourism Sector.
  • Tour operators.
  • Employees working n the Hospitality sector.
  • Owners of Tourism Agencies, Restaurants, and Hotels.
  • Managers of Hotels and Resorts.
  • Directors of major hospitals specialized in treatment attracting International Tourists.
  • Owners of Tourism and Travel Firms, and Tour Operators.
  • Tourism Project Managers.

How will trainees benefit from the Course?

After completing the program, trainees will be able to master the following topics:

  • Practical methods of attracting guests to the hotel facilities, such as, attractive receptioning practices, catering, etc.
  • Hotel Service Styles.
  • Prepare best conditions according to the season and the various local variables of the country.
  • How to raise employees' morale in hotel facilities for better performance.
  • Proper methods to improve services provided in the Tourism Sector.
  • Rules and principles of tourism and hospitality.
  • Methods to preserve tourist resources.
  • Understanding the importance of Strategic Planning in tourism development.
  • Providing a sustainable approach to tourism proposals.
  • Impacts of biodiversity and environmental changes on Tourism Sector and Sustainability.
  • Proper techniques to attract tourists and raise their positive expectations.
  • Management skills of Hotels and Resorts.
  • Management Skills of Spa and Tourism Facilities.
  • Communication Skills and Public Relations.
  • Marketing skills and methods to win clients.
  • Management of Tourism Hospitals and Airlines.
  • Organization of travels and tours.

Course Content

  • Definition of Tourism and Hotel Management.
  • Basics and Principles of Hotel Management.
  • Hotel Management Priciples.
  • The significant role of Hotel Management in Tourism Sector.
  • Job Description for successful Hotel Management.
  • Employs Code of Conduct.
  • Procedures for successful Hotel Management.
  • The definition and concept of Hotel Management.
  • Basic functions of Hotel Management.
  • Room Management.
  • Types of tourists.
  • Market Segmentation
  • Major Elements and Trends of Tourist Demands
  • Hotel Rating, Stars, and Client Ranking.

Course Date





Course Cost

Note / Price varies according to the selected city

Members NO. : 1
£2900 / Member

Members NO. : 2 - 3
£2320 / Member

Members NO. : + 3
£1885 / Member

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